Due to the fact that shipping time may vary depending on factors beyond our control, we’ve established a guaranteed delivery period for delivery of 60 days.
If you have purchased anything on Emoh, but do not receive it after the guaranteed delivery period (60 days), you can get a full refund.
However, full refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside the control of The Round Face (i.e. not cleared by customs, delayed by a natural disaster).
3. Other exceptional circumstances outside the control of Emoh.
You can submit refund requests within 15 days after the guaranteed delivery period for delivery (60 days) has expired. You can do it by sending an email to email@example.com.